More evidence has emerged today of the Government’s inept handling of VET FEE-HELP rorts and student exploitation, with an independent report finding the National Training Complaints Hotline is a dud.
This is despite the Turnbull Government’s claims the hotline would help clean up the sector.
“The hotline does not have visibility of the timelines, quality and outcome of complaint resolution to ensure that consumer complaints are handled appropriately”
[KPMG, reported in The Australian, 28 September 2016]
“The Government needs to get serious about fundamental reform and proper protection for students,” Shadow Minister for TAFE and Vocational Education, Kate Ellis, said.
“Unless it’s backed up with something substantial, fiddling around with a hotline will do nothing to stop the repeated rorting of taxpayers and exploitation of students.”